Last updated: October 10, 2026
We want you to love your Velurelle products. If something isn’t right, here’s how returns and refunds work.
14-day returns
You can return eligible items within 14 days of delivery. To be eligible, items must be unopened, unused and in their original packaging. For hygiene and safety reasons, we can’t accept returns of opened or used skincare products unless they arrived damaged or defective.
How to start a return
- Email us at admin@velurelle.com with your order number and the item(s) you’d like to return.
- We’ll reply with the return address and instructions, usually within 1 business day.
- Ship the item back within 7 days of receiving our instructions. We recommend a tracked shipping service.
Items sent back without first contacting us may not be accepted.
Return shipping costs
Return shipping is paid by the customer, and original shipping charges are non-refundable. If your order arrived damaged, defective or wasn’t what you ordered, we’ll cover the return shipping or send a replacement at no cost.
Damaged, defective or wrong items
Please contact us within 7 days of delivery and include a photo of the item and packaging. We’ll send a replacement or issue a full refund, whichever you prefer.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.
Exchanges
The fastest way to get a different product is to return the original item and place a new order.
Sale items and gift sets
Discounted items and sets can be returned under the same conditions as full-price items, unless the product page says “final sale.”
Questions?
Email us at admin@velurelle.com. We’re a small team and read every message.